Support

Email support@inifo.com. Include your iPhone model and iOS version — it makes most issues much faster to diagnose.

The app isn't recording

ShareSpeak needs two permissions: microphone and speech recognition. If either was denied on first launch, open Settings → ShareSpeak on your iPhone and enable them. The app can't record or transcribe without both.

Transcription is inaccurate

Transcription uses Apple's on-device speech recognition. Accuracy improves with a quieter environment, the microphone closer to you, and natural pacing. You can always fix the text — tap Edit after a recording to correct the transcript while replaying the audio.

Recording stops when I leave the app

Background recording is a capability you control. Check ShareSpeak's own settings to make sure it's enabled. iOS may still end a background recording under memory pressure or if another app takes over the microphone.

I bought Full Access but it's locked

Use the restore option in the app's settings. Full Access is a one-time non-consumable purchase tied to your Apple Account, so it restores on any device signed in to the same account. If restoring doesn't work, email us with the Apple Account email used for the purchase — not the receipt or any payment details.

How do I delete my recordings?

Delete individual items from the app's history, or delete the app to remove everything. Recordings and transcripts are stored only on your device, so there's nothing to delete on our end — see the privacy policy.

Requesting a feature or reporting a bug

Email support@inifo.com. For a bug, what you were doing just before it happened is the single most useful detail you can give us.